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WARRANTY CLAIM

Waking manufactures more than 40% of the well-known brands in the industry

Category

General-defects

Tech-Problem

Date of Claim

Need reply on

Customer-Code

Item code

Ex-Factory Date

Defective QTY

Item code

The basic information of the defective products (Filled by customer)

1.The Ex-No.# of the faulty item

2.The pictures of the faulty parts

3.Description of the Faulty; Reason analysis

(1)
(2)
(3)

Failure Analysis and Solutions proposed by WAKING

1/(Cause analysis )

Responsible by:

2/ Containment action (immediately)

Date

Responsible:

3/ Corrective action:

Date

Responsible:

4/ Preventive action

General-defects

Tech-Problem

Date

Responsible:

Solution proposed

General-defects

Tech-Problem

Replace

Maintenance

Other solution

Final Solution on

{Customer Feedback}

Very Satisfied, response promptly and provide us effective solution to solve the problem very fast

Good, the problem is solved

Dissatisfied, your reply is too slow/problem unsolved

Dissatisfied, we did not get any reply from you.

Other

After-sales Policy

Waking manufactures more than 40% of the well-known brands in the industry. As a leading manufacturer in underwater LED lighting, the company produces products in strict accordance with EU manufacturing standards. We have professional integrating spheres and IES testing equipment.

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